Beware of Debit Card "Phishing" Attempts

April 16, 2012

Beware of debit card "phishing" scamsCriminals are constantly modifying their attempts to gain access to your money.  The latest effort we've seen involves the criminal calling a customer while pretending to be from the "credit card company."  The criminal proceeds to explain that the customer's card has been compromised, and tries to get the customer to reveal important personal information.

BEWARE:  Never provide personal information about yourself to anyone who you didn't originally call.  The type of information you SHOULD NOT give out includes your PIN (personal identification number, or secret code), your home address, your card's expiration date, its "CVV," or your social security number.  If you receive a suspicious call, you should hang up immediately and then call Miners Bank at 570-544-4787, or call our special hotline (open 24/7) at 800-472-3272.  We will help determine if there is truly a problem with your debit card or if it was a criminal "phishing" for someone from whom they could obtain confidential information.

What else can you do to protect your accounts?

  • Keep your cards safe, and know where they are at all times.
  • Never write your PIN on your cards.  Never keep your PIN in your purse or wallet or anywhere an unauthorized person may find it.
  • Miners Bank will never call you asking for your PIN.  No other merchant should ever ask you for your PIN.  If any caller should ask you for your PIN, you should hang up immediately.
  • Never give your debit card information to a merchant who called you.  If you want to purchase a product or service from a business that called you first, you should hang up and call that merchant back.  Do not ask them for their telephone number.  Look up their information and call them using the information you find in the phone book or on the Internet.
  • If you are considering a product or service that seems too good to be true, it probably is.
  • Monitor your account for suspicious transactions.
  • If you believe your card has become lost or the information has been compromised, you should call Miners Bank immediately to report your concerns. 
  • If you find debit card transactions on your account that you did not authorize, you should call Miners Bank immediately to report your concerns.
  • To notify Miners Bank of concerns with your debit card, call 800-472-3272 and we will take steps to immediately freeze your card while we investigate your concerns.
  • Take extra measures when shopping online to make sure your debit card information stays safe.
    • Shop with known merchants that you trust.
    • Always make sure your online shopping cart is using a secure and encrypted browser session. Look for "https://" in the URL address of your merchant's website to make sure your communications are secure.

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